Terms & Conditions

Orders placed online - Products are displayed in Australian Dollars only.

Order acceptance and the completion of the contract between you and Cast In Concrete Design will take place on the despatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it. Non-acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable from stock or our capacity to manufacture.

• Our inability to obtain authorisation for your payment.

• The identification of a pricing or product description error.

• You not meeting the eligibility to our order criteria set out herein.

If there are any problems with your order, you will be contacted by a member of the Cast In Concrete Design team.

We reserve the right to reject any purchase offer at any time. We will take care, in so far as it is in our power to do so, to keep the details of your order and payment secure. We cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any data you provide when accessing or ordering from our Website.

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Handmade Products & Variation

All our products are handmade and we strive to supply high-quality concrete pieces. During manufacturing concrete can vary in colour, have some pinholes, bubbles, hairline cracks and other character markings. Areas around voids & cut outs are a weak point and are susceptible to cracks. These are not manufacturing defects but rather a reflection of patina and “personality of concrete”. We cannot accept returns on the basis of variations during the hydration process.

Lead Times

Cast In Concrete Design has a standard lead time on any custom piece of is four to six weeks, however this timeframe can vary. We may be able to deliver items ahead of this time if they are in stock.  We recommend you give a call prior to placing your order if you require an item outside these standard lead times. 

All lead times are estimated, and we do not accept liability for any loss or inconvenience that may result from any delay.

Payment Terms

A deposit of up to fifty percent (50%) will be required on confirmation of the order with the balance due on dispatch of goods. Depending on the circumstances, the deposit may be non-refundable if your order is cancelled after production has commenced.

Cancelling or changing your order

If you wish to change or cancel an order, you may do so by sending us an e-mail info@castin.com.au or calling us on +61 493 801 633 prior to your deposit being paid. If the order has commenced fabrication or packaged and delivery arrangements have been made, you may be financially liable. Please note Products that are custom designed and made to order may not be approved for return.

Delivery Policy

Our products will be delivered by Australia Post or a contracted courier company. Please ensure you are available to sign for your goods upon delivery. Cast In Concrete Design is unable to guarantee delivery times and cannot take responsibility for delivery times. Please ensure your delivery details are correct as undeliverable items will incur any additional dispatch fee. Delivery charges paid for the original dispatch are not refundable. Please notify us of any faulty, damaged, incorrect or missing product within 48 hours of signing for your goods. Contact can be made via phone +61 493 801 633 or e-mail info@castin.com.au

Intellectual Property

Where Cast In Concrete Design has designed, drawn or developed a piece for the Client, then the intellectual property in those documents shall remain the property of Cast In Concrete Design.

Returns for Damaged or Faulty items

Please ensure you carefully check your piece/s upon receipt and prior to signing any documents. Customers have 48 hours from the date of delivery to report a faulty, damaged or incorrect item. Any claim must be notified as soon as possible via email at info@castin.com.au or calling +61 493801633. Issues will be addressed on a case-by-case basis. 

Exclusions

This warranty does not cover:

• use of the piece for any commercial purpose

• edge chipping, surface damage caused by wear and tear, cracking or discolouration due to the product being subjected to high heat or damage caused by improper use or abuse including; damage from mishandling or misuse, cracking around voids and cut outs, exposure to ultra violet light, damage from physical or chemical abuse and damage from improper care and maintenance including, but not limited to, damage caused by cleaning with abrasive substances

• scratches or stains;

• any chemical damage

• damage to the product because it has been fabricated or installed in an improper manner or contrary to any specifications outlined by Cast In Concrete Design

• any failures to benchtops or cabinetry due to inadequate support or un-level cabinetry for the installation

• the altering of any factory-applied finish

• additional modifications such as plumbing, electrical, tile, cabinets, flooring, etc. that may be necessary to repair or replace the Cast In Concrete Design product covered under this warranty

• chipping or pinholes occurring during fabrication or through ongoing use

• seam appearance or seam performance

• hairline cracking around cut outs during or after installation

• products that have not been paid in full

• routine maintenance and minor conditions such as stains, acid etching, revealing of pinholes, and water spots that are a function of proper care and maintenance and which may be corrected by following the techniques specified in the Care & Maintenance Guide

Any claim under the warranty will not be recognised or accepted and the warranty does not apply if: 

• the claim is not supported by proof of the purchase of the product from Cast In Concrete Design within one (1) year

• the claim is not made within a reasonable period after the defect in the product would have become apparent to a reasonable person

• the product alleged to be defective is not made available for inspection and testing by Cast In Concrete Design or its authorised representatives or consultants.